
Effective Date: April 25, 2025
1. Introduction
Welcome to The PDF Method 2.0 (“Company,” “we,” “our,” or “us”).
This Privacy Policy explains how Velo Labs Limited (trading as The PDF Method 2.0) collects, uses, discloses, and safeguards your information when you visit our website and purchase our products or services.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns, please contact us at support@thepdfmethod.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
Register on the website
Make a purchase
Sign up for our email list
Contact customer support
The personal information we collect may include:
Full name
Email address
Billing address
Payment details (processed securely via third-party processors; we do not store full credit card information)
Any other information you voluntarily provide to us
We also automatically collect certain information when you visit our website, such as:
IP address
Browser type and version
Time zone setting
Browser plug-in types and versions
Operating system and platform
Website usage data through cookies and similar technologies
3. How We Use Your Information
We use the information we collect for purposes including:
To process and fulfill orders
To manage your account and provide customer support
To send marketing communications you have opted into
To improve our website, products, and services
To comply with legal obligations
To prevent fraud or misuse of our services
You may opt-out of marketing communications at any time by clicking the “unsubscribe” link in any email or contacting us directly.
4. Sharing Your Information
We do not sell, rent, or trade your personal information with third parties.
We may share your information with trusted service providers who perform services for us, including:
Payment processing
Email service providers
Analytics providers
Customer support platforms
These third parties are contractually obligated to protect your information and only use it for the purposes we specify.
We may also disclose your information if required to do so by law or if we believe it is necessary to protect our rights, property, or safety.
5. International Data Transfers
Given the global nature of our business operations, your information may be transferred to — and processed in — countries outside of your country of residence, including Hong Kong, the United States, and other jurisdictions.
We ensure appropriate safeguards are in place in compliance with applicable data protection laws.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting obligations.
If you wish to request the deletion of your data, please email us at support@thepdfmethod.com.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access to your personal data
Correction of inaccurate or incomplete data
Erasure of your data (“right to be forgotten”)
Objection to the processing of your data
Restriction of processing
Data portability
To exercise any of these rights, please contact us at support@thepdfmethod.com.
We will respond to your request within the time period required by applicable law.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Cookies help us:
Understand how you use our site
Improve functionality
Serve targeted advertisements
You can control cookie settings through your browser and opt out of certain tracking.
9. Third-Party Links
Our website may contain links to third-party websites, products, or services.
We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.
10. Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.
However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We encourage you to take steps to protect your information by using strong passwords and safeguarding your devices.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors.
If you believe we have collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We encourage you to review this Privacy Policy periodically.
Continued use of our services after any updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your rights under applicable law, please contact us at:
Velo Labs Limited
Unit 308, 3/F., Chevalier House, 45-51 Chatham Road South, Tsim Sha Tsui, Hong Kong
Email: support@thepdfmethod.com